Archive for May, 2009

Handling the “Truly Difficult” Person

Posted by: Christine Donovan on May 30, 2009

Succeeding with Difficult People: Gossips and Whiners

Posted by: Christine Donovan on May 29, 2009

The Three “Categories” of Difficult People

Posted by: Christine Donovan on May 28, 2009

Succeeding with Difficult People: Part II — Could it be ME?

Posted by: Christine Donovan on May 26, 2009

Customer Service Starts with the Boss

Posted by: Christine Donovan on May 22, 2009

Customer Service: Hire for Attitude

Posted by: Christine Donovan on May 21, 2009

Customer Service: It’s All About Attitude

Posted by: Christine Donovan on May 20, 2009

Exceptional Customer Service: Everyone Plays a Role

Posted by: Christine Donovan on May 18, 2009

Two Essential Levels of Customer Service

Posted by: Christine Donovan on May 13, 2009